COACHING SKILLS

Overview

Today’s business environment is characterised by rapid change and the skills, attitude, knowledge and judgement of an organisation’s people are central to meeting ever-increasing demands. Today’s managers and team leaders need to maximise the contribution of every team member and provide opportunities to further develop their skills to meet these demands.

This programme aims to:

• Improve delegates skills in coaching and mentoring others: and
• Enable them to cascade the coaching process through their areas.

Learning Objectives

By the end of the event delegates will:

• Have developed their ability to bring out the best from others:
• Develop a framework for coaching;
• Have gained an increased awareness of the theories and models for the coaching process; and
• Be better equipped to support and mentor team members during their stay in the organisation.

Programme

Learning through experience
The learning cycle
How do we learn?

Defining Coaching and Mentoring
What helps/hinders the process?
Coaching Models

Developing a coaching style
Creating an environment for development
Coaching skills
Coaching session objectives
Feedback – the ability to give and receive feedback
Creating a “fear- free” environment

Coaching Exercise

Listening skills
Questioning skills
Clarifying objectives

The development plan
Regular follow-ups to evaluate results
Feedback the process
Putting coaching into practice
Assessing learning and development options as an aid to problem solving.